The New Standard: VoiceXML Essay -- Computer Programming Languages

VoiceXML the New Standard for Voice Applications From the initial introduction of VoiceXML in March of 2000, the world of customer service and voice applications have been turned upside down. Before VoiceXML, companies were complaining about the flexibility of their voice applications. Problems were arising because consumers were growing tired of using the touch-tone keypad on their telephones to select options and companies were losing more money than they would have liked. In order to increase the portability of their applications, companies decided to find a new way to standardize their interface. The solution that came about was VoiceXML, which was created by Motorola, AT&T, Lucent Technologies and IBM. The VoiceXML language is based on the World Wide Web Consortium's XML standard. Through the use of VoiceXML speech enabled applications have begun to help companies cut costs and deliver superior service. This standard has almost revolutionized the way that companies handle automated calls. This standard has started a competitive market for other platforms that enable businesses to improve all processes of their customer care and communication over the phone. VoiceXML or VXML is an open standard for building and controlling intelligent voice applications that incorporate speech recognition and text to speech technologies. According to Xiaole Song, VoiceXML is designed to be platform independent around the same server logic pull model used for HTML applications. Developers are able to create audio dialogs that have speech, audio, and the recognition of spoken and touch tone input and mixed conversations. Most of the existing automatic call handling systems lacked intelligence because they were built on menu st... ...2001, Aug 1) Let voice XML speak [Online] 2 pages; Available: http://www.wirelessreview.com Song, Xiaole. (2004, June 14) Implementing Speech-Enables Contact Center Applications [Online], 6 pages, Available: http://www.tmcnet.com/ Mitchell, Robert L. (2005, August 22) Smart Talk: Speech-enabled apps deliver bottom line benefits [Online] 5 pages, Available: http://www.computerworld.com Mitchell, Robert L. (2005, August 22) Smart Talk: Speech-enabled apps deliver bottom line benefits [Online] 5 pages, Available: http://www.computerworld.com Mitchell, Robert L. (2005, August 22) Smart Talk: Speech-enabled apps deliver bottom line benefits [Online] 5 pages, Available: http://www.computerworld.com SPEECHTEK (2005, Aug. 1) VoiceXML Platform Certification Program Gains Momentum [Online] 2 pages, Available: http://www.voicexml.org/press/press_releases The New Standard: VoiceXML Essay -- Computer Programming Languages VoiceXML the New Standard for Voice Applications From the initial introduction of VoiceXML in March of 2000, the world of customer service and voice applications have been turned upside down. Before VoiceXML, companies were complaining about the flexibility of their voice applications. Problems were arising because consumers were growing tired of using the touch-tone keypad on their telephones to select options and companies were losing more money than they would have liked. In order to increase the portability of their applications, companies decided to find a new way to standardize their interface. The solution that came about was VoiceXML, which was created by Motorola, AT&T, Lucent Technologies and IBM. The VoiceXML language is based on the World Wide Web Consortium's XML standard. Through the use of VoiceXML speech enabled applications have begun to help companies cut costs and deliver superior service. This standard has almost revolutionized the way that companies handle automated calls. This standard has started a competitive market for other platforms that enable businesses to improve all processes of their customer care and communication over the phone. VoiceXML or VXML is an open standard for building and controlling intelligent voice applications that incorporate speech recognition and text to speech technologies. According to Xiaole Song, VoiceXML is designed to be platform independent around the same server logic pull model used for HTML applications. Developers are able to create audio dialogs that have speech, audio, and the recognition of spoken and touch tone input and mixed conversations. Most of the existing automatic call handling systems lacked intelligence because they were built on menu st... ...2001, Aug 1) Let voice XML speak [Online] 2 pages; Available: http://www.wirelessreview.com Song, Xiaole. (2004, June 14) Implementing Speech-Enables Contact Center Applications [Online], 6 pages, Available: http://www.tmcnet.com/ Mitchell, Robert L. (2005, August 22) Smart Talk: Speech-enabled apps deliver bottom line benefits [Online] 5 pages, Available: http://www.computerworld.com Mitchell, Robert L. (2005, August 22) Smart Talk: Speech-enabled apps deliver bottom line benefits [Online] 5 pages, Available: http://www.computerworld.com Mitchell, Robert L. (2005, August 22) Smart Talk: Speech-enabled apps deliver bottom line benefits [Online] 5 pages, Available: http://www.computerworld.com SPEECHTEK (2005, Aug. 1) VoiceXML Platform Certification Program Gains Momentum [Online] 2 pages, Available: http://www.voicexml.org/press/press_releases